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Basic Facility Management Principles

Organized by: Hellenic Facility Management Association


Targeted to Facility Managers of all branches of economic activity and with the purpose of managing the facilities your customers trust in a standard and efficient way.


  • What is Facility management;
  • What are the FM hard and soft services;
  • What the customer wants from the Facility Manager (FM) and what the FM should ask for;
  • The customer to achieve his goals;
  • What are the legal requirements and risks?;
  • How to properly install facilities;
  • How to prepare and control the relevant PM liability budget;
  • Service level agreement management (SLAs);
  • What are Key Performance Indicators (KPIs)?;
  • How to negotiate, communicate and manage complaints;
  • The important points in the Cleaning Services;
  • The important points in the Security Services – Private Security;


Upon successful participation, a certificate of attendance is issued.

The training is carried out by GEP – Under the auspices of the Hellenic Facility Management Association .

Language: Greek


April 28, 2020
Start Time: 09:00
Start Time: 17:00

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