Purpose and background: A conceptual framework of hospitality includes tangible as well as intangible elements: behaviour/attitude, service, building-related aspects, and ambiance. A number of these aspects are also part of FM, and included in EN 15221. Furthermore, the field of FM in the Netherlands shows a keen interest in hospitality. However, there is little fieldwork on the interrelationship between FM and hospitality, and few academic articles explicitly mention hospitality (Coenen and Lauppi, 2014). To increase the alignment between the interest of the business and academic world regarding hospitality this paper aims to develop knowledge on the interrelationship between FM and hospitality. Design/methodology/approach: Based on a literature review on hospitality a conceptual framework of hospitality was developed. This framework was used for a content analysis approach that analyzed 292 papers published in FM journals (Facilities, International Journal of Facility Management, and Journal of Corporate Real Estate), between 2010 and 2014. Findings:The analysis shows the paucity of the word hospitality in FM papers. as well as the extent of hospitality issues within facility management papers. The results indicate that aspects of hospitality feature in many papers, but these are not labeled 'hospitality'. Originality and value of the research: Up to date there is no review on the aspects of hospitality in FM journals.