Purpose and background: A conceptual framework of hospitality includes tangible as well as intangible elements: behaviour/attitude, service, building-related aspects, and ambiance. A number of these aspects are also part of FM, and included in EN 15221. Furthermore, the field of FM in the Netherlands shows a keen interest in hospitality. However, there is little fieldwork on the interrelationship between FM and hospitality, and few academic articles explicitly mention hospitality (Coenen and Lauppi, 2014). To increase the alignment between the interest of the business and academic world regarding hospitality this paper aims to develop knowledge on the interrelationship between FM and hospitality. Design/methodology/approach: Based on a literature review on hospitality a conceptual framework of hospitality was developed. This framework was used for a content analysis approach that analyzed 292 papers published in FM journals (Facilities, International Journal of Facility Management, and Journal of Corporate Real Estate), between 2010 and 2014. Findings:The analysis shows the paucity of the word hospitality in FM papers. as well as the extent of hospitality issues within facility management papers. The results indicate that aspects of hospitality feature in many papers, but these are not labeled 'hospitality'. Originality and value of the research: Up to date there is no review on the aspects of hospitality in FM journals.
New Ways of Working (NewWoW) are popular for increasing employee and organisational effectiveness. Facility management (FM) aligns by aiming for higher levels of employee satisfaction and cost savings with introducing the shared features and facilities of activity based working (ABW). However, lack of proof of desired advantages of NewWoW is feeding a more reserved attitude towards NewWoW. Previous studies on employee satisfaction have used either single case studies or focus on one country. Also, many studies do not distinguish clearly between features and facilities. This study aims to identify differences between traditional and ABW environments in supporting workplace satisfaction. Questionnaires amongst 47,913 office employees, mainly in Western European organizations, provided answers on 31 workplace features, fifteen facilities and employee satisfaction in the period 2010-2014. Respondents were split in two groups: ABW environments versus traditional work environments. Factor analyses identified ten components of the work environment that influence satisfaction. Independent samples t-tests were used to identify significant differences between both groups on their satisfaction with the work environment factors. Besides ‘ICT & equipment’, all factors showed significant differences in satisfaction between both groups. NewWoW employees are more satisfied with seclusion rooms, climate, décor, cleanliness and leisure. The traditional work environments show higher levels of satisfaction with desk/chair, privacy, storage and general facilities. These results provide FM with insight how to increase satisfaction in both types of offices.
Purpose Based on a content analysis of facility management (FM) competencies from three key professional associations, BIFM, IFMA and RICS, the resulting identified competencies for effective FM were found to be somewhat diverse based on association affiliation. However, the majority of emphasis clustered around five competencies that all groups coalesced around, demonstrating the strength of these shared competencies as core for FM. Findings, Key among the findings was that the top five competencies included: Compliance & standards; Contracts & procurement; Maintenance & operations; Sustainability; and Projects. Further analysis showed that each association had unique approaches in specialized areas inherent to that association’s purpose and history. There were also striking omissions on several competencies which point to a need for further discussion on whether to update/add competencies to align with other professional associations. What was clear was the balance of mentioned competencies within the full range of competencies for all three associations. It was an unexpected result which merits attention, especially in light of global standardization initiatives. Design/methodology/approach A complete review of the methodology, analysis and findings is included in this paper, providing the ability for future research to develop standardization worldwide. With the current ISO standard for Facility Management (FM) undergoing task group development, these research findings are essential for addressing industry needs in a robust, academic way. Originality/value.Discussion of the results across the broad spectrum of facility management researchers involved in EuroFM is needed to enhance standards development and advance the research agenda for academic facility management education.
ABSTRACT Facility management (FM) is present in healthcare. According to the International Facility Management Association (IFMA) guidelines, an organisation is obliged to take precautions to enable continuous business operation and reduce hazards. As FM organizations or facilities services are sometimes responsible for water systems, and hence in the reduction of hazards in this area, the FM’s role is vital for maintaining hygiene.