ABSTRACT Purpose Computer aided facilities management (CAFM) as a tool to enable access to building data to provide organisations with information, has seen significant advances in technology and the integration of functions. Advances that have promoted greater use within NHS facilities functions, and are seen to enable greater efficiency, effectiveness, and compliance. CAFM does not always deliver the value envisaged, 'IT projects usually do not fail for technical reasons but for human factors’ this paper identifies the differing needs and nature of identified user groups and explores skills required to introduce, integrate and manage CAFM systems within the NHS. Method The study adopted a qualitative, inductive methodology, data obtained through focus group and semi structured interviews with facilities directors and CAFM systems managers within the NHS and an application service provider (ASP). Findings Perhaps the most significant theme to emerge is that senior leaders are presenting concerns over the realisation of benefits from CAFM in the NHS, and that more attention to the skills needs of all those involved is required. CAFM systems involve users who utilise for service delivery (operational) and through exploitation of information for knowledge to make decisions (tactical and strategic), and users who operate technical service providers and systems managers. Each of these user groups require specific skills and individually targeted learning support. Viewing CAFM as a socio-technical and not an IT problem enables differing definitions of roles and skills required, allocation of support resources and understanding of purpose of the system manager.
Purpose Highlights how contract incompleteness may threaten service outcomes of facilities management (FM) contracts during the implementation stage, and proposes a conceptual model for practitioners to better understand and manage contracts. Theory Governance of contracts between facilities managers and service providers are discussed from an economics perspective drawing on agency theory and signals theory. Design/methodology/approach Considers four public procurement FM contracts where frequent tenders processes may impact the contract relationship. Taking a multiple case study and an inductive theory-building approach, a qualitative methodology is used to identify the findings and develop a conceptual model of management mechanisms. Findings Finds that the written contracts will likely fail to provide remedies to unforeseen contingencies, that the contract relationship is based on both written and unwritten contracts, and that management mechanisms include incentives, information systems, and signals. Originality/value – The contributions to FM research include highlighting that contingencies are almost inevitable and may stem from the contract or the organisations, and that both written and unwritten contract mechanisms are required to secure outcomes. It provides FM examples of agency theory and signals mechanisms and outlines a novel conceptual model for the management of incomplete contracts.
Purpose. Energy efficiency is seen as key to sustainable building operations. However, identified by literature are market failures and barriers involved in hindering energy efficiency improvements, especially in refurbishment and maintenance of existing buildings. This paper deals with the challenge of overcoming energy efficiency gaps in the municipal sector that should set an example for adjacent society.
Method: The research is based on literature that point to the need of a better match between FM organisations and energy efficiency service providers, and inform on knowledge management and public-private partnership in FM. The paper covers the empirical case of a Swedish policy that stimulates energy efficiency strategies on municipal level. A dialogue-oriented interview methodology is used to assess the current strategies and practices for buildings owned and managed by municipal FM organisations. Findings: Silo mentality can hinder strategies and practices from becoming as comprehensive as intended by policy regulation, e.g. focus on non-residential rather than residential buildings is demonstrated by reported activities and impact on specific energy use. Findings also confirm reorientations on the Swedish energy efficiency service market, e.g. municipal organisations show greater preference for in-house capacity as opposed to long-term contractual arrangements with external companies. Collaborations are sought with energy efficiency service providers that can deliver real and perceived values, which requires a probing dialogue to result in custom-made solutions. A process-based assessment approach is suggested to characterize the maturity of municipal FM organisations and facilitate collaborations in Energy Efficient FM.
ABSTRACT Purpose Highlights how contract incompleteness may threaten service outcomes of facilities management (FM) contracts during the implementation stage, and proposes a conceptual model for practitioners to better understand and manage contracts.