Purpose, Reviews othe development of facilities management as a profession and some of the key moments in that journey. New Zealand has a number of characteristics which might inhibit use of FM at a strategic level, and encourage a more operational understanding. Design/methodology/approach Through the tool of a ‘World-Café’ methodology during an FM Masterclass at Auckland University of Technology (AUT) with members of FMANZ, New Zealand’s FM professional association, key issues in the development of FM professionals in New Zealand are discussed and recommendations made. Findings, Professional recognition, career pathways and academic qualifications are all issues raised in the literature and also by participants in the World-Café session. This suggests that New Zealand’s FM professionals are progressing through the same ‘growing pains’ as their colleagues in Europe faced in the 1990s. However FM in New Zealand is probably some 15 years behind Europe. Some of the reasons for this may be caused by the above-mentioned New Zealand characteristics. Opportunities for further research include case studies of successful organisations and the development of an educational framework for New Zealand.